Operations Improvement

Combining the experience of a multidisciplinary team and established methodologies, ACS Healthcare Solutions can assist your organization to improve performance for both market and financial success.

Developing innovative ways to provide quality patient care in the most cost efficient and effective way is a significant and ongoing challenge for most hospitals – particularly in today’s environment of declining reimbursement, rising technology and capital costs, and shortages in critical skills. The Chi Group can assist your organization by redesigning processes and restructuring jobs to support and enhance – not detract from or impede - the delivery of care.

The operations improvement team of The Chi Group includes former hospital executives and clinicians – physicians, nurses, pharmacists, technicians – individuals who understand the “business” of caring for patients, and can work with you to create customized solutions that recognize the unique characteristics of your organization.

Quantitative methods, such as performance benchmarking, are used initially to identify and prioritize areas of redesign. Then, we engage your organization in the process of re-thinking how to deliver the right resources at the right time by sharing industry best practices, completing root cause analyses, developing detailed action plans, and trialing simulations and pilots. We are a collaborative partner, and work at all levels to eliminate organizational barriers and deliver results.

We offer a broad scope of operations improvement services including:

• Performance benchmarking
• Patient flow redesign and management
• Bed capacity analyses and maximization
• Technology benefits realization and return on investment analyses (ROI)
• Operational impact of facility design and use of technology
• Staff and role re-alignment and re-deployment
• Organizational-wide and department-specific performance improvement
• Combining the experience of a multidisciplinary team and established methodologies, The Chi Group can assist your organization to improve performance for market and financial success. Our unique approach:
• Focuses on implementation to achieve results quickly
• Uses a multifaceted approach to facilitate implementation
• Employs a multidisciplinary team of nationally renowned experts and consultants with hands-on operational experience

An organization that continually challenges itself to look at innovative ways to deliver high-quality, cost-effective services will be a market leader. Let us work with you to become that market leader.

For more information about our operations improvement capabilities, contact Dan Riina at (734) 887-5042 or to send him an e-mail.