Systems Analyst II - Outsourcing, Lewiston, ME

Job Reference: SysAnalyst2_A

Increasing demand for the award-winning services ACS Healthcare Solutions brings to the healthcare market has led to explosive growth across the company. Augmented by our parent company, ACS—the fastest growing outsourcing organization in the country—our product-based, management consulting, and outsourcing groups are poised for unlimited growth.

This is where you come in.

At ACS Healthcare Solutions, our success is driven by the talent we hire. We continually seek out the best and brightest to join our team. Our current needs span all of our sales, service, consulting and outsourcing disciplines.

The Systems Analyst II will join our Outsourcing team in Lewiston, ME, and will report to our Application Manager.  No relocation assistance is available for this position, so local candidates will be given priority.  The major goal of the Systems Analyst II is to work with CMMC departments and ACS staff to plan and implement technological solutions to meet the goals of the organization.

Responsibilities

• Determine goals and objectives of each project and identifying all stakeholders of a project.
• Identify customer functional requirements.
• Develop a project plan with timelines and milestones based on priorities and resource requirements. 
• Define roles and responsibilities related to the project.
• Develop and implement a communication plan to include project progress.
• Develop conversion/migration requirements and life cycle plans.
• Coordinate handoffs to operations, support and technical staff, in Information Systems.
• Manage vendor relationships.
• Document issues and problems as discovered and managing same.
• Develop documentation for training, maintenance and support, including problem resolution and escalation decision trees.
• Develop department standards for analysis, design, programming, production readiness, and documentation.
• Respond to Information Systems support calls for new development within 1 business day of receipt of call.
• Consult with users to identify and clarify business and clinical process needs and objectives, and recommend alternative solutions, both automated and manual, to meet those needs.
• Lead users through process redesign.
• Assume a lead role in formulating plans and outlining steps to develop and/or deploy software (programs, databases, reports, and interfaces).  Determine resource requirements.  Submit analysis to management for prioritization.
• Use department standards, develop and/or deploy, test and document software.
• Document issues and problems when discovered and managing same.
• Write software documentation for maintenance and support, including problem resolution and escalation decision trees.
• Develop end user training requirements and necessary curriculum to meet those requirements.
• Develop documentation of completed projects for maintenance and support.
• Assist in training of the Information Systems support analysts.
• Collaborate with the Information Systems support analysts to provide user training; conducting training sessions as necessary.
• Evaluate and monitor training for effectiveness.
• Resolve support issues according to Information Systems policies, providing documentation and decision trees to Information Systems support analysts for future reference.
• Identify alternate methods to work in progress or in production.
• Assist with the installation of upgrades to platforms and/or applications.

Required Education and Experience:

• AS  in Computer Science or equivalent in educational and/or work experience.
• Five or more years’ work experience as a systems or support analyst, and/or as a healthcare professional, and/or in project management
• Experience with MS office software, DOS, and Windows
• Knowledge of one or more of the following:  Cognos products, Oracle, C++, Unix, SQL, Visual Basic, Image, Access, Btrieve.


NO AGENCIES, PLEASE

ACS provides equal employment opportunity regardless of race, age, religion, color, gender, national origin, disability, marital status, weight, height, veteran status, or other classifications as required by applicable federal, state, or local law.