Network Engineer, Monitoring - 3rd Shift

Job Reference: NetEng_3rd_AA

Increasing demand for the award-winning services ACS Healthcare Solutions brings to the healthcare market has led to explosive growth across the company. Augmented by our parent company, ACS, the fastest growing outsourcing organization in the country, our product-based, management consulting, and outsourcing groups are poised for unlimited growth.

This is where you come in.

At ACS Healthcare Solutions, our success is driven by the talent we hire. We continually seek out the best and brightest to join our team.   
Our NetLinc Outsourcing team, located in Cheshire, Connecticut, is a network operations center for our clients nationwide. Our state-of-the-art infrastructure provides our colleagues with the capability to remotely monitor and administer our clients' complex network operations.
The position for Network Engineer will be stationed at NetLinc in the Cheshire location. This is a third shift position (11PM-7AM). No relocation assistance is available for this opportunity, thus candidates local to the Cheshire area will be given priority consideration. This is a non-travel position.

Job Summary

Primary responsibilities include monitoring all client network infrastructures. Managing client networks for security, communications and performance. Assist NCC Level II Analysts with problems calls and escalation of network-related issues. Responding to all network alarms, triaging network outages and working with on-site engineers to resolve problems.

Job Requirements

• CCNA
• Experience Nortel equipment
• 2+ years experience in server management
• Experience with HP’s Network Node Manager 
• Experience in creating network documentation
• Experience with network procedures
• Experience with Resolution of server and network problems
• Network Management Tools (NNM, CIM, CWSI etc...)
• Windows Servers and Active Directory Administration experience 
• Novell Netware and NDS experience
• Must be comfortable with the use of software packages including MS Word, MS Excel, MS PowerPoint, IE, Outlook etc
• Ability to work in as a team member in a fast paced environment with limited supervision
• Customer focused

Roles and Responsibilities

• Monitor and respond to alerts by creating tickets and alerting on-site staff of outages while using Network Management (NM) tools in the NCC.  Work to resolve the issues from the NM tools, escalating when necessary.  Maintain NM tools on the client sites
• Generate and distribute network reports for on-site or NCC staff, and instruct the on-site staff in the creation of client distribution packages.
• Stay aware of potential security issues/vulnerabilities, alert on-site staff of potential security issues/vulnerabilities, and eliminate or assist in eliminating potential security issues/vulnerabilities in the NCC.  Run periodic scans of client’s networks looking for vulnerabilities.
• Generate and review reports from the scanner tools, and report findings and recommendations to on-site staff. 
• Acquire test and deploy the latest patches and software updates for network devices in the NCC and at the client sites.
• Monitor and maintain anti-virus tools deployed on the client sites.  Acquire, test then deploy the latest anti-virus definitions to all client sites.  Acquire, test then deploy any patches or updates to the anti-virus tools in the NCC and on all client sites.  Instruct on-site staff in the use of the anti-virus tools.
• Assist on-site staff with network planning.
• Maintain and complete asset inventory of all network devices for clients.
• Assist and mentor all Level II Analysts with any and all problem calls escalated.  Assist with answering any in coming overflow client calls, address and try to resolve all network related calls that are escalated by the Level II Analysts.
• Work with on-site engineer to resolve issues that needs hands-on work.
• Check the DK database queue for any assigned calls and client issues.  At the start or end of each work shift discuss, transfer and/or make the shift next shift of any unresolved or open issues.  Updates the DK database as required when the status of issues changes.  Close the completed issues in the DK system during current shift, and make sure to document the resolution of the issues for future reference.  Respond to any DK routing alerts sent by the coordinator.
• Communicates effectively and courteously with the end user, site coordinators and onsite engineers regarding the status and or resolution of each issue.
• Advises team members and management of any issues that relate to customer satisfaction, or if there are problems in getting issues resolved in a timely manner. Keep peers and manager informed of trends, significant problems, unexpected delays.  Keep customers informed of global problems or scheduled downtimes.
• Attends departmental meetings as required and actively participates in all meeting activities.

Interested candidates should forward their resumes to recruiting@acs-hcs.com.

Please include job reference NetEng_3rd_AA in your subject field.

NO AGENCIES, PLEASE

ACS provides equal employment opportunity regardless of race, age, religion, color, gender, national origin, disability, marital status, weight, height, veteran status, or other classifications as required by applicable federal, state, or local.