Customer Support Engineer – Cheshire, CT

Job Reference CustSupportEng_DH

Our NetLinc group, part of our Outsourcing Division, is a Help Desk solution for our outsourced clients nationwide. Our state-of-the-art infrastructure provides our colleagues with the capability to remotely troubleshoot our client's desktop and network operations.

The position for a Customer Support Engineer specializing in remote help desk troubleshooting and end user support is located at our Cheshire, Connecticut facility. No relocation assistance is available. Therefore, qualified candidates local to the Cheshire site will be given priority consideration. These positions are full time salary with a comprehensive benefit package. We have openings in all shifts:

1. First Shift: 8-5PM
2. Mid-Day Shift -.11AM-7PM
3. Second Shift: 4PM – 12AM
4. Third Shift: 12AM-8AM

Applicants must have extensive experience in providing technical phone support and the following qualifications:

1. Strong working knowledge of Microsoft Operating Systems including: DOS, Win 3.x, Win ’95, Win 2000, XP, NT.
2. Two years of professional telephone technical support or desktop and network troubleshooting experience.
3. Strong understanding and ability to remotely troubleshoot Microsoft desktop applications
4. Networking experience with NT/Win2K administration and Novell
5. Excellent communication and phone answering skills
6. Excellent people Skills
7. Good typing and grammatical skills
8. Strong problem solving abilities
9. Ability to work off shift hours and weekends

For a confidential discussion of your background, credentials and interests, please send your resume to recruiting@acs-hcs.com . Please be sure to indicate Job Reference CustSupportEng_DH in your subject field.

NO AGENCIES, PLEASE

ACS provides equal employment opportunity regardless of race, age, religion, color, gender, national origin, disability, marital status, weight, height, veteran status, or other classifications as required by applicable federal, state, or local